Terms & Conditions

DEFINITIONS

"Administrator" means Corporate Rewards Ltd, programme administrator

"Participant" is defined as Crayon CSP T2 active customers who have accepted these Terms and Conditions of Use.

"Programme" is defined as Pulse with Crayon and all its component parts.

"Website" is defined as www.crayonpulse.com

These Terms and Conditions of Use apply to Crayon Group’s Pulse with Crayon

ACCEPTANCE

By accessing, transacting points, or using any aspect of the the Programme or Website, the Participant agrees to be bound by these Terms and Conditions of Use and the terms, conditions, disclaimers and limitations of liability posted in the rewards page by the Administrator on the Website.  Crayon Group reserves the right to amend or update any of the Terms and Conditions of Use at any time without providing notice to the Participant. By using the Website, the Participant acknowledges that they have read and understood these Terms and Conditions. 

ELIGIBILITY

This Programme is open to active Crayon CSP T2 Customers located in participating countries and who are 18 years of age or older at the time of entry.  Employees must obtain the prior permission of their employer to participate in this scheme and hereby agree to conduct themselves and their use of the Pulse platform, specifically with respect to the redemption of Pulse points for reward goods and services, within the relevant terms and conditions of employment and ethical guidelines that may apply within their organisation.  This Programme cannot be combined with any other Crayon Group Programmes, offers or rebates. 

The Programme and its benefits are offered at the discretion of Crayon Group and its affiliated companies, who have the right to terminate the Programme or to change the Programme terms and conditions, rules, benefits, conditions of participation or rewards levels, in whole or in part, at any time, with or without notice, even though changes may affect the value of the Rewards Points already accumulated.  It is the Participant’s responsibility to maintain its knowledge of these terms and conditions.

TO PARTICIPATE

In order to qualify to participate in this scheme, you must be actively enrolled in the Crayon Microsoft Cloud Solution Provider Programme.

Points will be awarded to each Participant based on their active technology consumption billings within their  Crayon Microsoft CSP agreement. For every $5  dollars consumed through your active enrolment within your Crayon CSP agreement, you will automatically receive 1 Pulse Point (so, for example, if you bill $100 you will receive 20 Pulse Points) to spend.  Pulse Points have no redeemable cash value and can only be used in exchange for the goods and services available within the Crayon Rewards Catalogue.

The number of Pulse Points allocated based on the level of cloud technology consumption billings as described above is dependent on the conversion rate between the British Pound (GBP) and US Dollar (USD).  Should the British Pound decrease in value from its start valuation on 1st December 2016 by more than 15% for more than 30 days, Crayon Group retain the right to amend the rate of allocation of Pulse Points based on the USD value of future cloud technology consumption.

From time to time Pulse Points awarded or transacted may be audited and in the event that an audit reveals discrepancies or possible violations, the processing of further award redemption requests may be delayed pending completion of the audit and pending the outcome of any corrections to be applied.

Crayon Group is not responsible for lost, corrupted or delayed entries. Participation constitutes full and unconditional acceptance of these Terms and Conditions. Any failure to follow Programme terms and conditions, any abuse of the Programme, any conduct detrimental to the interests of either Crayon Group or the Administrator, or any misrepresentation of any information furnished to Crayon Group may result in the termination of his or her participation, the cancellation of accrued points, rewards or benefits, or both.

TIMING

This Programme runs from 1st December 2016.

The introductory offer ‘welcome bonus’ of 1,000 points runs from the 1st December 2016 until 31st December 2016.

USE OF DATA

Personal data which you provide when you register for the Programme may be used for Programme communications and future Crayon Group marketing activity. If you agree to this use, please tick the ‘accept terms and conditions box’ on the Programme website.

EARNING POINTS

Points will be awarded to each Participant based on their active technology consumption billings within their  Crayon Microsoft CSP agreement. For every $5 dollars consumed through your active enrolment within your Crayon CSP agreement, you will automatically receive 1 Pulse Point (so, for example, if you bill $100 you will receive 20 Pulse Points) to spend.  Pulse Points have no redeemable cash value and can only be used in exchange for the goods and services available within the Crayon Rewards Catalogue.

The number of Pulse Points allocated based on the level of cloud technology consumption billings as described above is dependent on the conversion rate between the British Pound (GBP) and US Dollar (USD).  Should the British Pound decrease in value from its start valuation on 1st December 2016 by more than 15% for more than 30 days, Crayon Group retain the right to amend the rate of allocation of Pulse Points based on the USD value of future cloud technology consumption.

From time to time Pulse Points awarded or transacted may be audited and in the event that an audit reveals discrepancies or possible violations, the processing of further award redemption requests may be delayed pending completion of the audit and pending the outcome of any corrections to be applied.

EARNING REWARD POINTS

Reward points will be awarded to each Participant based on {their active billed consumption value of cloud technology within the customer’s CSP agreement with Crayon

Participants may opt to either:

  • save Pulse points awarded for redemption at a later date; or
  • redeem some or all of the Pulse Points awarded for a Reward Item or Crayon Consulting Time through the www.crayonpulse.com website
  • redeem some or all of the points awarded for prizes through the www.crayonpulse.com website

Points must be redeemed via the Programme Website.  Prizes, once chosen, can only be changed if the redeemer contacts enquiries@my-rewards.com within 24 hours of the redemption.   

Participant points will expire after 12 months of allocation to the participant’s account unless redemptions are made within that 12 month period.

The client must allocate a Programme Account Manager (PAM) who will act as the sole lead/point of contact for the client organisation.  The PAM is responsible for acting in accordance with any appropriate ethical guidelines and appropriate terms and conditions of employment as they apply within their organisation.  Specifically, the PAM is responsible for ensuring that all Pulse Points earned by the client organisation are used for the benefit of the client organisation. Crayon Group take no responsibility for how the ‘client’ distributes or redeems Pulse Points and it is the specific responsibility of the PAM to ensure this process is managed in line with any appropriate employment terms and conditions that may apply within the client organisation. 

Should the PAM leave the “Client Organisation”, Crayon Group withhold the right to repatriate any outstanding Pulse Points back to Crayon Group, until a replacement PAM has been appointed and notified to Crayon Group.  

Fraudulent use of accounts and Pulse points on participant’s accounts will result in the account being immediately suspended.  Fraudulent activity may result in the termination of Participants account and the cancellation of accrued points, rewards or benefits, or both.

For business to business reward or incentive programmes, tax implications will vary according to whether the recipient of the Rewards or prizes are employees of the receiving business in which case a tax award scheme may be appropriate or whether these Rewards or prizes are used within the receiving business in which case the awarding business is deemed a promoter.  Where the business recipient is self-employed, these recipients are responsible for the necessary tax accounting, reporting and any resulting liabilities.

Crayon Group takes no responsibility for any benefit in kind or other tax charge, regardless of how this is incurred, that maybe fully or partly incurred based on the allocation or redemption of Pulse Points by a client organisation or any of their staff or officers.

ORDERING REWARDS

Points may only be redeemed via the Programme Account Manager (PAM).  Prizes, once chosen, can only be changed if the redeemer contacts enquiries@my-rewards.com within 24 hours of the redemption.  

Points cannot be redeemed for cash, cheque, bank deposit or any other kind of rebate, discount or payment by Crayon Group to the Participant.

Participants may not pool, transfer or combine points with any other participant or person in order to redeem rewards.

Participants may not combine cash, cheque, bank deposit or any other kind of payment and points to redeem rewards. Rewards can only be redeemed by using points.

Delivery is only available to the participant’s country of residence.

Experience rewards will be fulfilled by the participant’s direct arrangement with the experience reward supplier, in accordance with each individual supplier’s availability, lead-time and capability.

Substitution

In the case of a ‘Reward Item’ not being available, The Administrator will contact the Participant within 7 days of placing the order and offer a replacement item of similar value.  If the Participant does not wish to accept the replacement item, the original value of the reward deducted from the Participant’s account will be re-credited. 

The Administrator reserves the right to remove or include any reward from the range at our discretion and Participants may not rely upon the continued availability of a reward category or reward item.  The Administrator will honour any Rewards that have already been ordered by a Participant prior to any price alterations.

Delivery

The delivery of reward items will be made within 28 days of placement of order unless otherwise stated on the website or by email communication.

The delivery of all reward items will be made to the address as supplied by the Participant at the time of order.  The delivery address for reward items should be to an address where the item can be signed for.  If there is nobody available to sign for receipt of the goods then the delivery company will usually leave a card with contact details for the Participant to arrange delivery again.  Where a rearranged delivery is made and there is nobody present to sign for the item the supplier may at their discretion charge for re-delivery costs and this will be passed on to the Participant.

Participants should not accept delivery of items that have been delivered where the packaging is damaged.  Delivery of damaged items must be refused and our customer service team must be advised immediately so that we can contact the supplier and arrange for replacement product to be shipped.  If the package is opened and item is then found to be faulty then the Participant must advise us within 24 hours and will make contact with the supplier on the participant’s behalf to arrange a replacement or suitable alternative. 

Where a signed-for delivery is made to the Participant but delivery is not possible for whatever reason, The Administrator will arrange for re-delivery at the earliest possible opportunity but there may be charges incurred by the participant from the courier or similar service provider for re-attempting delivery for which the Participant shall be liable.

Returns

Returns of reward items will be arranged for the Participant if there is a fault with the reward item or it is damaged provided the issue is reported to The Administrator within 24 hours of receipt.  Couriers will not generally accept liability for damages or lost items beyond this time frame.   

If the Participant wishes to discuss or organise a return, exchange or refund of any item, please contact us within 24 hours of receipt. 

The Participant acknowledges that some reward items are not returnable and non-refundable (i.e. items with a customised aspect or which are made to order, perishable goods such as flowers/food or personal items such as jewellery or cosmetics).

Once the reward item has been received by the Participant, provided there is no damage the Participant accepts all risks for the goods and will need to contact the manufacturer if a fault develops at a later stage as per manufacturer warranty terms and conditions.

Vouchers and Gift Cards

From time to time the retailers who provide the vouchers or gift cards may experience temporary delays in providing The Administrator with the stock of vouchers or cards.  In the event that delays will impact on The Administrator’s ability to deliver the Order as originally scheduled, The Administrator will advise the Participant and discuss appropriate actions.

In the event of a gift card or voucher being lost or stolen in transit, The Administrator will investigate whether the card or voucher has been used. 

If the card has been dispatched via 1st or 2nd Class Royal Mail Service and has not been redeemed, The Administrator will issue a replacement card
If the card has been dispatched via 1st or 2nd Class Royal Mail Service and has been redeemed the participant will be charged for a replacement card
If the card has been dispatched by Special Delivery or other courier service and the delivery has been signed for at the correct address, the participant will be charged for a replacement card; if the card has been incorrectly delivered The Administrator will investigate and replace as appropriate.

Where a Participant reports a voucher or gift card as lost or stolen, the Participant acknowledges that a fee is deducted from the balance of the card for the issuance of a replacement. The Administrator is not liable for any refusal of a retailer to deactivate or provide credit or replacement of a lost or stolen gift card or voucher.  Once a gift card or voucher is delivered, the Participant assumes all risk and liabilities for the gift cards and voucher and no refunds will be made.

OTHER

Programme termination

Crayon Group or The Administrator reserves the right in its sole discretion to cancel or suspend the Programme at any time.

Registered participants will be given written notice of Programme termination and all points must be redeemed 30 days following notification of the end of the Programme.

Tax

Crayon Group and The Administrator will absolve themselves from any liability arising from any tax or National Insurance Contributions arising from this prize. Recipients are directly responsible for accounting for and paying to their local tax offices any tax liability and NI contributions or other local taxation arising on their prize.

General

No correspondence will be entered into regarding either this scheme or these Terms and Conditions. In the unlikely event of a dispute, Crayon Group’s decision shall be final.  Crayon Group and/or The Administrator reserve the right to amend, modify, cancel or withdraw this scheme at any time without notice.

Crayon Group and/or The Administrator cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party.  Participants in this incentive scheme agree that Crayon Group and The Administrator will have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of a prize, or from participation in this promotion. Nothing in this clause shall limit Crayon Group’s or The Administrator’s liability in respect of death or personal injury arising out of its own negligence or arising out of fraud.

This Programme is administrated by Corporate Rewards Ltd on behalf of Crayon Group.

Promoter: Crayon Group, Sandakerveien 114 A, NO-0484 Oslo, P O Box 4384 Nydalen - NO-0402 Oslo - Norway